Our Policy

Life is so much better when you’re smiling!

Love your Salt & Soda purchase or simply complete the 'Welcome To The Tribe' form you received with your order & post back to us within 14 days of receiving, for a refund. 

Please note: We do not accept returns on sale items.

In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defected or damaged. To enquire about returning a faulty item please contact hello@saltandsodadesign.com.au with a description of the fault and image for our review and we will gladly assist in resolving this for you.

Return conditions: 

      • Items must be returned in their original condition; unworn, unused, unaltered, unwashed with all tags attached to be accepted.
      • All items are inspected by our quality control team before returns are processed. If returns do not meet the returns conditions they will be rejected and sent back to you.
      • Returns must be sent back within 14 days of receiving your purchase; we suggest using a traceable postage service.
      • Salt & Soda is not liable for the loss of any garments being returned. Original shipping costs will not be included in the return, with the exception of approved faulty items.
      • Shipping costs for both sending and returning of items are at the customer’s expense unless the item is deemed faulty.
      • Items that do not meet the requirements above will be rejected for a return and sent back to the sender.
      • Your refund will be issued once your return is received & checked.
      • Any items purchased on SALE or discounted are unfortunately not eligible to be returned or exchanged.
      • Any Indi Cup & Botanist Aromatherapy products are unfortunately not eligible to be returned or exchanged.

Need help?

Please contact Salt & Soda at hello@saltandsodadesign.com.au or 0435 914 588 as early as possible.