Returns & Exchanges
All items being returned or exchanged must remain in original condition and not been used, worn, altered, washed and retain original tags and packaging.
You can easily return any item (excluding sale items) to Salt & Soda via post within 14 days for a refund or exchange. The cost of the return postage is the responsibility of the customer unless the items are declared faulty or not as described. We do not accept returns after 30 days unless the goods are faulty or defective, do not match the description or do not perform their function. We do not accept returns if the item has been used, worn, altered, washed or otherwise damaged.
If you are choosing to exchange an item for a different size, style or colour the return postage is the customers responsibility and any postage will need to be paid by them. However, we will pay the cost of the postage to replace an item that has been deemed defective or faulty. We suggest sending returns via registered post as we cannot be held responsible for loss or damage during transit..
Refunds are issued using the original method of payment for the cost of the items and this will not include any freight or postage costs from the original purchase.