Please ensure you sign up to our mailing list. The discount code arrives via email - due to this being an automated email, it can sometimes take a few minutes to deliver to your account. It may also sometime appear in your junk/spam folder or a folder assigned to receive promotions. If you are still unable to locate your code, please email us firstname.lastname@example.org.
Our sizing is specific to each garment. We have provided a guide in the description of each piece for you to refer to. Should you have any further questions, please use our live chat or email email@example.com to ask.
Chels ~ S-M & is a size 6-8 & 165cm tall.
Belle ~ S-M & is a size 10-12 & 169cm tall.
Paige ~ M-L & is a size 12-14 & 170cm tall.
Jo ~ L-XL & is a size 16-18 & 174cm tall.
Ellie ~ M-L & is a size 14 & 157cm tall.
If you have any specific questions re the girls & sizing - don't hesitate to reach out ~ we are more than happy to help.
We suggest to register your interest by signing up to be notified when the sell out style returns. Some styles we cannot get enough of (YAY - you love) however if you sign up - you will be the first to know when they are back!
Alternatively, contact the girls on firstname.lastname@example.org or via our live chat online to ask if your fave style will be restocked & an estimated time of arrival.
Absolutely ~ Want to spoil someone special? And not quite sure which piece to choose?
Gift cards are delivered by EMAIL, can be forwarded or printed, and contain instructions on how to redeem at checkout.
Gift Cards purchased online are valid exclusively for use through the saltadsodadesign.com.au website.
No processing fees (yuck!) and a lengthy 24 months expiration from the date of purchase (yay!).
If you have any queries, do not hesitate to get in touch via email@example.com
Click the 'Gift Card' on your email link.
This will take you to an image representing a present - in the middle of the image is a small white box with a code. This is the code to enter at the discount/checkout box when purchasing your next item.
Email confirmation of purchase is sent immediately following placement of order & an additional email will be received at time of dispatch.
At times, the emails may get sent to allocated folders such as promotions, spam or junk. Please check these folders if you do not hear from us within 2 business days of placing your order.
Before submitting your order, please carefully review your contact details.
Order processing times are within 1-2 business days and do not include weekends or public holidays.
Once an item is dispatched you will receive a confirmation email with your tracking details.
Please allow up to 7 days for orders to be processed during sale and busy periods.
All orders are shipped from Ocean Grove, Victoria.
Sorry to hear your purchase wasn’t perfect for you.
Full Priced Items orFull Priced Items Purchased With Promotional Code (for example INFLUENCER10) or where sitewide discount is automatically applied to full priced items at checkout are eligible for exchange only.
Sale or Discounted Itemsare deemed final sale and are NOT ELIGIBLE for return or exchange.
In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defected or damaged. To enquire about returning a faulty item please contact firstname.lastname@example.org with a description of the fault and image for our review and we will gladly assist in resolving this for you.
We’d love you to return your item by reusing the compostable mailer you received your order in. Just turn inside out, pop your item back in, and post back to us as per our returns page - we will take care of the rest.
We endeavour to process exchanges as quickly as possible, however, please allow up to 5 business days to be processed. Once we receive and check your item, we will issue your exchange.
Please check your tracking number of the return parcel to check its whereabouts before getting in contact with us. The girls are prompt in processing exchanges so keep a look out in your inbox for further correspondence. If you have any other questions don't hesitate to get into contact with us via LETS CHAT or LIVE CHAT.
To enquire about returning a faulty item please contact email@example.com with a description of the fault and image for our review and we will gladly assist in resolving this for you.
Shipping within Australia:
Free standard shipping for orders over $150.
Flat rate shipping $10 (5-7 working days)
Flat rate express shipping $15 (1-3 working days)
Free int. shipping for orders over $250 AUD
Flat rate int. shipping $20 AUD.
The Salt + Soda Concept Store is located at 5A Adco Grove, Ocean Grove and open from 10am-4pm Wednesday through to Saturday.
We proudly promote ethical trading practices with a focus on utilising families not factories. We strongly believe in a movement away from mass production and strive to provide a product and service that considers both quality and sustainability.
A community of beautiful families carefully craft our designs, lovingly specialising in pattern making, fabric dying and manufacturing. A strong relationship has been forged through countless visits to their Indonesian homelands to create our pieces side by side.
We are sorry the pop ups are getting in the way of you viewing our website.
We don’t want to be annoying - we create these pop ups so you can gain access to a special discount code on your first purchase & also, if you have any questions we are right here to help - yay!
We have consciously created them to not pop up again once you exit out of them the first time - we hope this helps.
Afterpay is a payment option for Australian customers to purchase their items with the payment split into 4 equal payments over 2 week instalments. Your payment schedule will be provided to you at time of purchase. For a full list of T&Cs, visit Afterpay.
If you have any other further questions please don't hesitate to get in touch with us via the let's chat page or live chat (for a little more pronto answer!).
Salt + Soda is family owned & operated by mother & daughter team, Jo & Belle.
All of our collections are curated from our Head Office in our beautiful beachside home of Ocean Grove, Melbourne, Australia. We adore the salt air & sunshine lifestyle.
Our dedicated teams of makers lovingly handcraft small batches of our Salt + Soda designs in Bali, Indonesia.
Absolutely we do!
All orders over $250 AUD are eligible for free express shipping (5-10 working days).
Flat rate express shipping $20 AUD for all other purchases.
Once orders are dispatched, you will receive a shipping email + SMS with your tracking details.
Be sure to check your junk mail – it does like to hide in there occasionally.
Please get in touch via the 'Let's Chat' page or live chat if you require any further assistance.
We do not offer refunds. We will happily exchange any full priced items.
Your purchase is also eligible for exchange when a sign up or promotional code is used on full priced items or discount is automatically applied on full priced items at checkout.
SALE items or where a sale based discount code (for example FLASHSALE) are deemed final sale and are NOT ELIGIBLE for return.
SALE or discounted items or where a sale based discount code (for example FLASHSALE) are deemed final sale and are NOT ELIGIBLE for return or exchange.
Yes. The goods are your responsibility until they reach our office. Please be sure to take note of your return tracking number prior to posting back to us.
No. For hygiene reasons we are unable to accept these items back for exchange.
Unfortunately not – only one code is able to be redeemed per transaction.
If there is an error with your order we are happy to change if the item/s have not been dispatched. Please contact us via the 'Let's Chat' page or live chat to discuss.
Step 1: Add the minimum spend [$150 AUD] of Salt + Soda items to your cart.
Step 2: Click HERE to select the pair of earrings you wish to choose as your free gift + add to cart.
Step 3: Apply your unique code received via email at the checkout to receive your earrings for free.